If you have an urgent issue with your Shopify store that cannot wait to be scheduled in, you can use our Emergency Service.

Fees

We charge a ‘callout’ fee of £200 to investigate the issue which is payable upfront on submission of this form. Thereafter, we charge £80 an hour to resolve the issue, which will be invoiced to you.

Before we can investigate the issue, you need to give us access to your store. To give us access, follow the steps below:

• Log in as the store owner.
• From your Shopify admin, click Settings , and then click Plan and permissions .
• In the Staff section of Permissions, click Add staff .
• Enter a first name ('Untethered'), a last name ('Collective'), and an email address ('info@untetheredcollective.com') for the new staff member.
• Ensure the account has full permissions.

Please also add 'info@untetheredcollective.com' as a user to any additional software we will need access to. Otherwise, the safest way to share logins and passwords is via Lastpass.

We charge a ‘callout’ fee of £200 to investigate the issue which is payable upfront on submission of this form. Thereafter, we charge £80 an hour to resolve the issue, which will be invoiced to you.