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Browse the list of Frequently Asked Questions

  • How much does a Shopify store cost?

    We've designed our Shopify packages with varying price points and services to suit your stage in the business lifecycle. It's important to take the time to get the right setup in place from the start to ensure the best return on the investment in the long run and start with a solid foundation. Under-investing in the right Shopify setup can actually mean paying more further down the line to get the functionality or design that you really need and want.

  • Why should I hire a Shopify Expert instead of downloding a theme?

    Unless you’re fully dedicated to the time it takes to set up and run the store yourself (instead of or at the expense of your business) you will probably find that the value of support that can be offered by a Shopify design and development expert is far greater than the ‘price’ you pay. (Not to mention that you can have that slick design you’re thinking of too!)

  • I already have designs/wireframes, can you build from these?

    From past experience we have found clients are much happier with the result when we work on the design and development process from the start. This is because many of the designs that been created by other agencies or freelancers don't have a good understanding of the Shopify platform and e-commerce best practice and this can cause issues further down the line.

  • What are your payment terms?

    For projects under £1000, we require payment upfront before work begins. For projects over £1000, a 50% deposit is required upfront. For our Monthly Support Packages, payment is required at the start of each month via direct debit.

  • How can I contact you?

    Our office hours are Monday to Friday from 10am to 6pm GMT and you can email us at We aim to respond within three business days (during office hours). For projects in progress, we will schedule regular progress calls with you so we can keep you updated on the project's progress. Scheduling calls keeps our work from being interrupted and allows us to focus on your project.

  • Do you offer support once the project has been completed?

    We offer a warranty period for our Shopify Packages in which we will fix any technical faults free of charge within this period. We also offer a Shopify Monthly Optimisation Plan.

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